CBs Events and Party Planning Co Delivery Information

Postage is available to EUROPE and USA.

An extra charge of usually no more than £10.00 for this service. We will contact you for payment once a postage price has been established. If your order is very heavy and contains oversized items like catering rolls then the postage charge will be more than £10.00.

If you are in any doubt please contact us before making a purchase for a postage price.

If you are outside the postage zones please contact us for a price.

Prices listed below are for the united kingdom only.

FREE DELIVERY FOR ORDERS OVER £49.00

Place an order over £49.00 and we offer our FREE STANDARD

Delivery service (£3.95) to you free of charge to any UK address.

Please note: a surcharge may be applied to your order should any heavy or bulky products be added to your shopping basket.

See below for more details.

 

NEW LOW RATE PERFECT FOR SMALL ORDERS.

Orders up to the value of £5.00

Low STANDARD Rate Delivery Service £1.50

Low FIRST Rate Delivery Service £1.95

 

STANDARD CHARGE FOR ALL ORDERS ABOVE £5.00

STANDARD Rate Delivery Service £3.95

FIRST Rate Delivery Service £4.50

 

SURCHARGE FOR HEAVY OR BULKY PRODUCTS

Customers in England, Wales, Highlands and Islands,

Please note: Should any heavy or bulky items be added to your shopping basket for instance any helium cylinders, cutouts, catering rolls etc a surcharge will be added to your order.

Surcharge will be dependent on your area

England, Wales and Lowlands a surcharge of £5.00 will be added.

Highlands and Islands a surcharge of £10.00 will be added.

These orders have to be sent with our courier service due to weight and size, your area reflects the surcharge added and the cost of sending your parcel by our courier service.

Helium cylinders can be sent to UK mainland only.

We aim to dispatch orders by the next working day dependent on stock levels. During particularly busy periods and holidays this is not always possible but we do our best to keep customer satisfaction top of our priority. Should an item appear to be out of stock, we will hold the order until we can despatch it complete for you, unless you decide to substitute or delete the item from the order. If there are any issues regarding your order someone from our customer service team will contact you either by phone or email.

Please allow with our standard rate delivery option 3-7 working days time frame and

our first rate delivery service 2 -5 working days.

These time frames are only an indication, on most occasions our deliveries are usually much quicker.

Highlands and islands deliveries may take longer due to locations.

We will let you know by email as soon as your order has been dispatched and when it is expected to arrive. Please make sure somebody is available on the day of delivery to collect the parcel.

Please also see our terms and conditions for more on deliveries.

Our party parcels are sent out using Royal Mail, or with our courier service.

Should you require an order to arrive on a particular date for an event or party celebration, Then please do give our customer service team a call on 0845 467 24 80 during our office hours (Monday to Friday 9.30am to 5.00pm) or email us at customercare@eventsandpartys.co.uk.

Where we will do our up most best to make sure your party package arrives in time for your event.

Standard Rate Delivery Service

If you select the standard delivery option your order will normally be despatched with Royal Mail within 3 working days. You need to allow 7 working days for your parcel to arrive - it is usually much quicker but sometimes due to busy periods, holidays or even bad weather conditions your parcel maybe delayed. Should an item on your order appear to be out of stock and we are unable to despatch your complete order within 3 working days you will be informed quickly by email or telephone and given the option of either waiting until the item arrives, making a substitution or deleting the item from the order.

First Rate Delivery Service
If you select the first rate delivery option your order will normally be dispatched within 2 working days Using royal mail. You need to allow up to 3 working days for delivery from dispatch. Parcels usually are delivered much quicker but sometimes due to busy periods, holidays, or bad weather your parcel could be delayed. Should an item on your order appear to be out of stock and we are unable to despatch your complete order within 2 working days you will be informed quickly by email or telephone and given the option of either waiting until the item arrives, making a substitution or deleting the item from the order.

At times we may choose to send parcels with our courier service allowing

us to deliver your parcel much quicker should there be a delay for any reason.

You will be notified of the service we have used.

Should you need any assistance acquiring a delivery price please contact our customer service department during office hours (Monday to Friday 9.30am to 5.00pm)

0845 467 24 80 or email us: customercare@eventsandpartys.co.uk

 

Customer service is our top priority we

Thank you for shopping with us.

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